Refund policy

- 日本国内 -

発送日から 14日以内であれば商品の返品交換を承ります。tuwakrim@gmail.comまでお問い合わせください。

交換の場合商品を受領後、新しい商品をお送りいたします。

返品の際は元の状態でお送りください。商品が元の状態ではない場合、対応できかねます。

購入時にお客様が支払った配送料は返金できません。また、返品に関連するすべての送料、手数料もお客様の負担となります。送料と手数料は、当社の過失により返品が必要な場合にのみ返金させて頂きます。

着用状況に大きく影響を与える場合を除き、予告なく製品の仕様、デザインが一部変更することがあります。金属やパーツのカラーは生産ロット、生産状況などにより多少異なる場合があります。

 

 

 

- Overseas customers -

Payment:

We accept your payment either by Credit Card or PayPal account.
Your payment by Credit card through PayPal site.

 

RETURN AND CANCELLATION POLICY:

If you are not satisfied with your order, you have 30 days after receiving your order to return the item(s) for an exchange, refund or store credit. Every inquiry must be sent by email to tuwakrim@gmail.com.

Please indicate what you are returning and why. In order for us to process your return, please include your name, email address and order number along with the name of the items that you're returning. You will be responsible for the shipping charges associated with sending the unwanted item(s) back to us. Shipping fees are not eligible for a refund.

You may cancel your order until it has been shipped (please contact us as soon as possible).

For orders shipped overseas, we cannot accept exchanges due to customer errors, so please place your order carefully.

If you are not satisfied with your order, you have seven days after receiving your order to return the item(s) for an exchange, refund or store credit. Every inquiry must be sent by email to contact@bentoandco.com. Please indicate what you are returning and why. In order for us to process your return, please include your name, email address and order number along with the name of the items that you're returning. You will be responsible for the shipping charges associated with sending the unwanted item(s) back to us. Shipping fees are not eligible for a refund.

In the event that a product is damaged during shipping, please contact customer service at contact@bentoandco.com and send a detailed photo of the damage with the order number.

Customers can cancel an order until it is dispatched (please contact us as soon as possible).

We try to ensure that all product information is accurate and complete, and that the photographs clearly indicate the shape, color and details of each item. Because orders are shipped internationally, exchanges cannot be made for products ordered incorrectly due to customer error so please order carefully!

Please be aware that in all cases the customer is responsible for paying customs fees and for providing any and all documents required by Customs in your country. If the customer refuses to pay these taxes, the package will return to us. We'll then refund you the amount of the order, after having withdrawn the shipping cost at actual rate that we have been charged by the carrier, and the shipping cost of the return of the package to us. Note that express shipments can't be sent back to us as return fees are too high (usually exceed the order value). In that case, the order will be destroyed and no refund will be possible.

Except in cases where it significantly affects the wearing condition, we may change the specifications and design of the product without prior notice. The color of metals and parts may vary slightly depending on the production lot and production conditions.

Custom-ordered items cannot be returned or exchanged.

REFUND:

We will refund the customer within two business days after having received the returned items.